Policies & Procedures
At Taichi Wellness Spa+, we understand that unexpected events occur in everyone's life - we get sick, have car problems, traffic considerations, business meetings, and project deadlines…. These are just a few reasons why one might have to consider canceling a massage appointment.
In our commitment to provide a unique and outstanding massage experience to all of our clients and out of consideration for our therapists' time, we have adopted the following policies:
ARRIVAL TO YOUR SESSION
Please arrive for your appointment(s) 10 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client forms, change, and prepare for the service. All services offered have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service(s) may be shortened in order to keep our therapists on schedule. Every client is important to us and since our sessions are for the full allotted time, we want to be able to keep everyone on schedule which helps keep everyone’s lives a little more stress free.
A credit card will be required for all online scheduled appointments and for all first time appointments to guarantee and reserve that time for you. Your card will not be charged; however, you may use it to pay for services at the completion of your appointment. The total amount of the services scheduled will be charged in full for clients who "no-show" or fail to cancel their reservation within a 24-hour time period. Multiple services (of two or more), and packages require 48 hours cancellation notice. If you need to make a change to your reservation on the day of the service, such as moving the appointment time, a fee may be applied due to limited availability.
If you are booking your massage within 24 hours of the actual appointment, there is no cancellation and you will be charged the full amount of the appointment.
If a client fails to cancel within 24 hours multiple times (2 or more), they will be asked to pre-pay for future services.
Please note if you are using a voucher of any kind, your voucher is subject to be redeemed and void and a fee of the difference between your voucher price and the actual price of the service can be charged to your card. Time is valuable and cancellations or no-shows cost us money. We are not only here to help you feel better but to make a living as well. Your business and health are both of importance to us.
LATE ARRIVAL POLICY
To be fair and courteous to our other clients and staff, appointments will be automatically cancelled 15 minutes after the scheduled start time and charged according to our cancellation policy. We regret that late arrivals will not receive extension of scheduled appointments. Of course in special cases, if our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival.
Sexual misconduct is forbidden. Client understands that any illicit or sexually aggressive remarks, advances or gestures will result in the immediate termination of the session and client will be liable for full payment of the scheduled appointment.
Children and youth are welcome to wait for their parents receiving services as long as they remain quiet, out of consideration for our clients. In order for anyone under the age of 18 to receive services, a parent or guardian must sign our intake form, giving us permission to treat said minor with Massage Therapy or Traditional Chinese Medicine therapies, as selected by said parent or guardian. A parent or designated adult is permitted to remain in the room with minor receiving services if so desired.
We do not offer refunds on payments or deposits made to reserve chair massage, spa services, or any type of out-call services. All sales are final. No-Refund. But you can change your credit to different services we offer.
The owner(s) reserve the right to make the final decision on any and all refunds issued under special circumstances. Typically, prepaid charges can be used for other services of your choice, or we can issue our Taichi Wellness Spa store credit for later use.
We recognize that both massage therapists and clients are vulnerable to infections; given that we ask clients to cancel appointments when they are feeling unwell, we will do the same for you.
If you have any contagious illnesses the massage session will be rescheduled: cancellation fees will be waived due to sickness if appointment is rescheduled.
These policies and procedures are subject to change at any time.